POLICY NOTICE

Welcome to The Mindful Bodyworker’s healthy boundaries.

Review the policies & FAQ’s - fill out the intake form linked below.

Intake/Consent Form:

Please fill out the intake/consent form through the link above prior to your appointment. Choose accordingly for either massage therapy or lymphatic drainage. Having this completed before your session begins gives more time for massage and less for online forms. Don’t forget to read the policies!

Arrival:

Please only bring yourself to your appointment - no guests. I generally keep the front door locked to preserve everyone’s privacy. I may be finishing up with another client, or setting up for your session, so please only arrive no more than 5 minutes before your appointment. Bathroom is down the hall with signage.

Parking:

There is free parking in the lot out front. I cannot guarantee you a spot, so leave at a reasonable time to find parking. Google maps is a great tool to use to figure our where you are going. :)

Appointment / Booking Option:

You will be charged for the necessary / correct appointment. Example: If you are a post-op client and book a regular lymphatic drainage session, the remaining balance will reflect the post-op pricing. There is a clear separation of booking options. Please book accordingly for your circumstance.

Cancellation Policy:

As a small business it is difficult to book other clients in a short window. I ask that you please reschedule or cancel at least 2 days before the beginning of your appointment. This applies if you book the appointment online, or I book the appointment for you on my end.

-All cancellations 48 hours or more will be refunded the deposit payment minus a $5 processing fee.

-All cancellations & reschedules 48 hours or less will be charged 50% of each service total and no refund will occur.

-Appointments cancelled or rescheduled less than 24 hours will be charged 100% of each service total.

If I choose to reschedule your appointment outside of the 24 hours, your deposit may transfer. If you decide to cancel your new appointment, even if it is 2 days or more notice, you understand your deposit is non-refundable and the remaining balance is due, as your initial appointment was missed.

Due to time commitment, events must be cancelled 7 days before the date of the event, otherwise you forfeit your deposit.

No-Shows:

Anyone who either forgets or consciously chooses to forgo their session for any reason will be considered a no-show. They will be charged 100% of the service fee for their “missed” appointment. And no, this does not mean you will receive a credit for a future appointment, unless I communicate that directly to you. Please respect my time.

Late Arrivals:

If you arrive late, (or have the therapist waiting for mobile massage) your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the session actually given, you will be responsible for the “full” session. Out of respect and consideration to the therapist and other clients, please plan accordingly and be on time.

I reserve the right to apply these policies as I see fit so that emergency situations or illness can be considered.

I appreciate your understanding.

Payment:

Credit card is accepted and a pre-payment is required for booking. Venmo, Cash App, cash (please have exact amount), or credit card can be used for the remaining balance of your service. I do not accept insurance at this time, nor do I negotiate or deal with insurance companies or attorneys due to accidents; this is a self-pay system.

Recording:

It is not permitted for you to record video or audio while I am working with you, including at The Mindful Bodyworker studio and for in-home / mobile sessions. This ensures privacy and security to protect both you (the client) and myself (the practitioner). If I record any content during your session, it will only be with prior consent from you and for that specific appointment.

Mobile Massage Space:

Please have at least a 10’ x 10’ space available for your service. Please ensure the space is clean and workable for me to set up my table/chair to do your treatment. Please have a space I can step into to wash my hands while you disrobe and get on the table and cover yourself with the sheet and blanket. You may choose to leave on any or all of your clothing, it is completely up to your discretion, but you will be appropriately draped.

Legal Age:

You are ensuring you are of the age 18+. Minors (under age 18) may only receive massage with written consent from a parent or guardian. The parent/guardian must remain in the building for the duration of the massage session. The parent/guardian is responsible for determining the safety and appropriateness of massage therapy for the child. The parent/guardian is responsible for payment of service and must fill out the intake form for them.

Scope of Practice:

I am not a physician, chiropractor, or physical therapist. It is up to you to determine whether or not massage/bodywork is safe for you and your condition. Massage therapy and lymphatic drainage are not a replacement for other care. I believe that massage therapy and lymphatics are a great complement to other care. However, it is your responsibility to determine what works for you. I can only give you my opinion based on my education and experience. I cannot, nor is it legal for me to diagnose conditions, prescribe treatments, or medications. Please understand, I do not negotiate or deal with insurance companies or attorneys for accidents, injuries, or any reason at all.

Sexual Misconduct:

Any sexual advances, requests for sexual favors, or verbal, non-verbal or physical conduct of a sexual nature will result in the immediate termination of the session and the client will be liable for full payment of the scheduled appointment. The client will also be prohibited from receiving any future services with The Mindful Bodyworker. Draping is required at all times and is required by law.

Right To Refuse:

I reserve the right to refuse my services to anyone for any reason that I deem necessary - such as violating these policies, nonpayment, harassment, health & safety concerns, etc.

Heather McGraw, Licensed Massage Therapist / Owner of The Mindful Bodyworker

Last updated: June 2025